About the author Keith Lee is the creator of the "Make-You-Happy Management System." Keith developed the system in 1991 when he was burnt out from all of the stresses and time issues involved with running his business. This system creates happy customers, happy employees, but most of all gives you back you life. To get a free 2 Month Trial of Keith's Make-You-Happy Customer Service Newsletter and CD interview series, visit http://www.top-performance-teams.com/2monthsfree Articles written by this author